Return Policy

BGN Medtex (India) Pvt. Ltd. is dedicated to ensure that you are truly satisfied with your purchase. If there is cause of complaint, please read our cancellation, return, and refund policy to facilitate a smooth resolution to the problem.

Cancellation of Orders by Buyer

Cancellations are allowed upon request without asking any question with refund of full amount paid by the customer only if the product is not shipped from our warehouse.

Please contact our Customer Care team immediately at +9193244 66966 or email us at customercare@chakraherbals.in to assist you in cancellation of the order.

Order Cancellation of BGN Medtex (India) Pvt. Ltd.
In rare situations, BGN Medtex (India) Pvt. Ltd. can also raise an order cancellation request without giving any reason whatsoever.

Order Return/Replacement

  • Return/ Replacement request for any Order should be submitted within 1 day of receiving the Product.
  • Refund or Replacement will be initiated only upon receiving of the product.
  • Refund Claim:Payment will be refunded within 15 working days upon receipt of the products.
  • Replacement Claim: In case of complaints regarding products the customer has to notify the same to customer care on +91-93244 66966 or email us at customercare@bgnmedtex.com. The product will be replaced with no additional cost upon fulfilling below mentioned terms:
    Replacement will depend upon the availability of the product.

    • In case the product is damaged in your possession, BGN Medtex (India) Pvt. Ltd. is not liable to refund /replace the value of the product.
    • The tags on the product should be intact.
    • The item needs to be returned along with the original packaging.
    • Return Package should have the original Price tag and Packaging slip.
    • Few products are Non-Returnable. Please refer to the product page for further reference.
    • In case of multiple items ordered, buyer can request for partial return/replacement of items.
    • In some cases where we are unable to process a replacement for any reason whatsoever, a refund will be given.
    • Shipment charges for return/replacement will be borne by the buyer.
    • Courier / postage charges will not be refunded in case of the product is returned and refund is desired.
    • Order return/replacement request to be sent to customercare@bhnmedtex.com and the product to be sent to.

    BGN Medtex (India) Private Limited
    Shop No.3, Sai Jyot Building, Nipa CHSL,
    S.N. Road, near Ration Office
    Mulund – West
    Mumbai – 400080 (INDIA)

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